Abu Dhabi: PureHealth, the largest healthcare platform in the Middle East, has launched Dawak, an online digital pharmacy platform.
The platform aims to simplify the way patients access, purchase and consume their medication throughout the UAE.
The application is currently available to patients of the Abu Dhabi Health Services (SEHA), a PureHealth subsidiary, and will be rolled out to the general public at a later stage. The new platform helps users avoid waiting times, review and refill their medicines, choose a convenient place, and time for delivery, and allow ease of payment through the platform.
The Department of Health – Abu Dhabi (DoH) is proud to witness the launch of innovative solutions aimed at enhancing patient experience and healthcare outcomes. In line with Abu Dhabi’s digital transformation journey, similar smart initiatives enable the emirate to be a leading proponent and key driver for a digital future in healthcare and beyond.
Dr. Noura Al Ghaithi, Undersecretary of the Department of Health – Abu Dhabi (DoH), stated.
Dr. Al Ghaithi further remarked that, “At DoH, we work hand-in-hand with our strategic partners in the sector to set the stage for a future driven by healthcare technology, innovation, and artificial intelligence to further elevate the sector’s outcomes. Through this patient-centric initiative, patients will be able to access, purchase, and consume their prescribed medicines in the UAE efficiently.”
Dawak intends to ensure medication adherence and is a platform to report the side effects of medications. It can further assist customers with alerts to remind them to reorder or take their medication, share details of the correct dosage, and the scheduling of one-to-one calls with pharmacists to access further information.
For healthcare providers, the portal allows the tracking of orders requested by patients, shows the prescription details and selected delivery times, and can also raise insurance requests.
Ms. Shaista Asif, Group Chief Operating Officer at PureHealth, pointed out that, “The introduction of our innovative online digital pharmacy platform, Dawak, exemplifies PureHealth’s unwavering commitment to delivering comprehensive and cutting-edge innovative healthcare solutions.”
“We firmly believe that technology and digital advancements serve as the primary catalysts for driving healthcare innovation and elevating patient outcomes. With Dawak, we revolutionize the entire prescription-delivery ecosystem, providing a seamless and enhanced experience that encompasses medication administration, proactive patient support, timely reminders, and comprehensive information,” Ms. Shaista added.