Dubai: Dubai Electricity and Water Authority (DEWA) will attend the 5th AccessAbilities Expo 2023 as a strategic partner.
The exhibition will be held under the patronage of Sheikh Ahmed bin Saeed Al Maktoum, Chairman of Dubai Civil Aviation Authority and Chairman and Chief Executive of Emirates Airline and Group, from 9th to 11th October 2023 at Dubai World Trade Centre. DEWA will feature its key innovative services and initiatives that help the inclusion and empowerment of people of determination in the work environment and community.
Dr. Yousef Al Akraf, Executive Vice President of Business Support and Human Resources at DEWA, highlighted that AccessAbilities Expo has become the largest of its kind in the Middle East, North Africa, and the Indian sub-continent region. This reflects the success of the UAE’s wise leadership in enhancing international collaboration to build an inclusive and sustainable society that meets the needs and aspirations of people with determination.
Dr. Al Akraf expressed his happiness with DEWA’s sponsorship and participation in the exhibition, as it highlights its vital role in engaging all members of society to achieve sustainable development. He said that DEWA promotes Dubai’s inspiring model of empowering people of determination by ensuring that they have access to the best services and assistive technologies that allow them to live independently, meet their needs and aspirations, enhance their quality of life, and ensure their participation in various fields.
DEWA’s platform at the Accessibilities’ Expo highlights its inclusive services for people of determination with different disabilities. This includes “Ash’ir” a live video chat service using sign language that enables customers with hearing impairments to communicate directly with the Customer Care Center via the smart app “Hayak” an online text chat with the option of video chat service that allows customers to directly communicate with Customer Care Center agents available on DEWA’s Website and Mobile App; and “Rammas”, DEWA’s virtual employee that uses Artificial Intelligence (AI), to assist customers at DEWA’s Customer Happiness Centers by answering their inquiries in both Arabic and English.
The platform also highlights Virtual screens for video chatting remotely that suit the different needs of People of Determination. The platform also showcases DEWA’s success stories in inclusive employment and its sponsorship of the talents of EOD. DEWA facilitated the access of EOD and customers of determination to services, buildings, and facilities and retrofitted all its new buildings and facilities in accordance with the Dubai Universal Design Code by 100 percent. DEWA’s website compliance score was 100 percent, while the smart app scored 10/10 in the POD Accessibility Evaluation Report by the Digital Dubai Authority.
In 2022, for the third consecutive year, DEWA completed all strategic indicators in the field of including and empowering people of determination, most notably the happiness of employees of determination (EOD) and the happiness of their families about the safe and inclusive work environment at DEWA, as well as equal job opportunities.
The happiness of EOD reached 100 percent in 2022, while the happiness of their families reached 96.60 percent. The percentage of community happiness about DEWA’s support for people of determination reached 94 percent, while the happiness rate of customers of determination about DEWA’s services reached 95.24 percent.