Dubai: Dubai Electricity and Water Authority (DEWA) has achieved the highest-rated energy utility globally in agility. It was based on a thorough assessment conducted by the International Business Agility Institute (BAI) of DEWA’s leadership and employees.
The assessment praised DEWA’s significant strides in turning challenges into opportunities, especially during difficult, turbulent periods experienced by companies globally. BAI said that DEWA has made significant agile transformation adoption in just two years, while other organizations took over five years to achieve this. The Institute also highlighted DEWA’s success in developing truly effective business agility capabilities, ahead of many organizations of similar size and complexity.
HE Saeed Mohammed Al Tayer, MD & CEO of DEWA, received the certificate at DEWA’s head office. Waleed Bin Salman, Executive Vice President of Business Development and Excellence at DEWA; Ali Al Muwaijei, Vice President of Governance, Compliance, and Agility at DEWA; and members of the governance, compliance, and agility team at DEWA were present.
“At DEWA, we realize the importance of obtaining higher levels of agility and resilience and adopting good governance to develop our capabilities to proactively manage risks and swiftly respond to challenges. This is especially important in light of the accelerating changes in the modern business environment in the public and private sectors. DEWA’s resilience and agility played a crucial role in its success and excellence by identifying opportunities and analyzing the internal and external environment. DEWA’s practices have become a benchmark for many local, regional, and global organizations,” Al Tayer added.
“DEWA has proven its agility by focusing on customer service. We have implemented several pioneering initiatives, such as adopting ChatGPT to improve customer experience and provide our services according to the highest standards of availability, reliability, efficiency, and quality. This is part of our ongoing efforts to make use of the disruptive technologies of the Fourth Industrial Revolution to accelerate digital transformation and provide advanced, value-added digital services that enrich customers’ experiences and enhance their happiness,” said Al Tayer.