Abu Dhabi: According to a new Boston Consulting Group (BCG) study titled “Personal and Proactive Digital Government: Accelerating GCC Journey,” the UAE is currently ranked third globally, indicating that digital government services have become an essential part of residents’ daily lives. This is because of the UAE’s strong adoption and delivery, as well as higher implications for emerging digital government services.
As per a BCG report, the UAE has one of the highest global net experience ratings for digital government services, with a 2022 score of 79 percent. The UAE’s digital service offerings have also received excellent feedback, with the country’s citizens ranking highly in terms of access frequency. Comparatively to the global average of 49 percent, 62 percent of respondents from the UAE stated they utilise digital government services at least once a week.
“In 2022, COVID-related services have emerged as a benchmark for customer expectations, with their fast go-to-market times, frequent new feature updates, and advanced functionality. In fact, the most used digital government services in the GCC echo global patterns, with COVID-related services ranking #1 both regionally and globally,” remarked Mr. Rami Mourtada, Partner & Director, Digital Transformation, BCG.
“Overall, GCC countries (including UAE) offer more sophisticated digital government services, that equate to more complex transactions – including registering or using a job search, accessing COVID-19 services, and processing visa, residency, or work permits – which all rank higher in terms of usage than the global averages, where simple transactions like accessing information are still more common,” the Director further added.