Dubai: Dubai Electricity and Water Authority (DEWA) has introduced its smart app on Apple Vision Pro glasses, making it the pioneer utility to offer its services through this advanced technology blending augmented and virtual reality.
To improve client services, DEWA is utilizing Apple Vision Pro’s many features and capabilities. The action is in line with DEWA’s goals to increase smart adoption and make its services available to all clients via a range of digital platforms.
Through Apple Vision Pro, DEWA provides a wide range of services and features. These include accessing the app using the UAE Pass, a username and password, or through eyeprint authentication. The app identifies the main customer account with the ability to choose the account to enquire about and view visual data using the virtual touch and drag feature.
Additionally, the customer can view bill details and pay using Apple Pay, access the Smart Living dashboard, as well as view annual, monthly, and daily consumption reports compared to similar homes through the My Sustainable Living Programme. The smart app also provides each customer with an individual footprint as well as customized tips to enhance consumption efficiency.
“We work in line with the vision of His Highness Sheikh Mohammed bin Rashid Al Maktoum, Vice President and Prime Minister of the UAE and Ruler of Dubai, that the smart government goes to the people and does not wait for them to come to it; and the directives of His Highness Sheikh Hamdan bin Mohammed bin Rashid Al Maktoum, Crown Prince of Dubai and Chairman of the Executive Council of Dubai, to transform Dubai government into a fully smart model,” said Saeed Mohammed Al Tayer, MD and CEO of DEWA.
“Therefore, we are committed to keeping pace with rapid technological developments to provide innovative, safe, and proactive services that are available around the clock through various channels that suit all customers and allow them to conduct their transactions seamlessly and conveniently, anytime, anywhere, to save their time and effort and contribute to enhancing their happiness. We use the latest disruptive technologies of the Fourth Industrial Revolution, including generative AI, metaverse, and others. DEWA’s advanced digital infrastructure has contributed to increasing the smart adoption of its services to 99.2 percent,” Al Tayer added.