Abu Dhabi: The Department of Community Development (DCD) has launched its innovative Quality Assessment Framework-Reyada, which establishes a comprehensive quality assessment system. It aims to accelerate the emirate’s social care sector and reinforce the department’s commitment to improving social sector services in the region.
Designed as a definitive regulatory tool, the DCD’s Quality Assessment Framework-Reyada will provide a clear definition of service quality, enhance policy coherence and structured improvements among various social care entities, and enable the assessment of social care facilities across different service types and complexities.
The framework’s overarching goal is to nurture a culture that prioritizes high-quality services and accountability while establishing a sustainable and robust platform for continuous improvements within the social care sector and ensuring beneficiaries’ needs are met.
The implementation of the Quality Assessment Framework will commence in December 2023 for all social care service providers in the Emirate of Abu Dhabi, including the government, private sector, and third sector, totaling more than 90 centers.
The first phase of the assessment visits will focus on capacity building within the social sector through engaging social care service providers, raising awareness of the framework, and developing improvement plans based on the assessment results to enhance service quality.
Social care services encompass all the services that are provided to a large segment of the community, including People of Determination, Families, Women, and vulnerable groups. These services include but are not limited to, daily care services, family consultations, psychological therapies, shelter services, and teleservices related to social care.
Mr. Hamad Ali Al Dhaheri, Undersecretary of the DCD, remarked that, “We have carefully crafted the Quality Assessment Framework- Reyada to evaluate social care services delivered within the emirate, emphasizing their adherence to specific quality standards within five domains including leadership and governance, safety, effectiveness, beneficiary centricity, and sustainability.”
“This aligns with DCD’s pivotal role as a regulator of Abu Dhabi’s social sector, underlining our commitment to ensuring that all individuals, including families, children and people of determination, can access our services with assurance and at a high standard, ultimately enhancing their quality of life and that of the wider community,” Mr. Al Dhaheri added.