Abu Dhabi: Abu Dhabi Waste Management PJSC (Tadweer) and the Municipal Community Centre have joined to introduce the ‘My Sustainable City’ initiative. The program aims to collect and transport green and bulky waste in Khalifa City and Mohamed Bin Zayed City, as part of the Abu Dhabi Program for Effortless Customer Experience.
Tadweer will dedicate two days every week over a span of two months to facilitate the transportation of green and bulky waste in these two localities under this initiative. The objective is to encourage proper and efficient waste disposal practices that meet the needs of Tadweer’s customers. The Municipal Community Centre has expressed its unwavering commitment to supporting strategic partners in implementing environment-centric initiatives.
Mr. Ali Al Dhaheri, CEO of Tadweer, stated that, “We are delighted to launch My Sustainable City initiative as part of the Abu Dhabi Programme for Effortless Customer Experience. The initiative comes in line with Tadweer’s efforts to promote proper and effective waste management and establish Abu Dhabi’s global position as a sustainable city. We will continue to launch and be part of initiatives that support the efforts for building a sustainable future and achieve a circular economy.”
The Abu Dhabi Program for Effortless Customer Experience is a pioneering model that fosters seamless customer interactions and positions the emirate as a global leader in customer service. The program adheres to international standards and benchmarks. Its implementation followed a successful pilot phase in three government entities: the Department of Municipalities and Transport (DMT), the Abu Dhabi Department of Economic Development (ADDED), and the Department of Community Development (DCD). The pilot phase significantly streamlined customer journeys, reducing touchpoints by nearly 50 percent on average and enabling quicker completion times.
The launch of the ‘My Sustainable City’ initiative demonstrates Abu Dhabi’s commitment to creating a sustainable environment and enhancing the overall customer experience. By collaborating with Tadweer and leveraging the Abu Dhabi Programme for Effortless Customer Experience, the Municipal Community Centre aims to promote responsible waste management practices and ensure a cleaner, greener future for the residents of Khalifa City and Mohamed Bin Zayed City.