Dubai: Dubai Customs has received a Business Continuity Certificate under ISO 22301:2019 standards for its efforts in continuously improving institutional resilience mechanisms.
To minimize the negative effects of a crisis, this initiative seeks to guarantee the continuous provision of company operations and services with maximum efficiency, quickly reacting to disturbances during emergencies and crises. The department does this by having an integrated emergency and crisis management team, setting priorities, and having a thorough understanding of risks.
Rashid Al-Sharid, Executive Director, Finance and Administration Division, received the certificate from Eng. Nizar Bashaireh, CEO of Global Business Bureau, at the department’s main headquarters in Rashid Port.
During discussions, Al-Sharid stressed Dubai Customs’ dedication to upholding operational continuity and efficiency, catering to all stakeholders’ needs while ensuring sustainable readiness through efficient customs business continuity. This encompasses customs clearance, declaration processing, and inspection operations at customs centers across Dubai. Notably, this commitment was evident during recent weather disturbances in the UAE, prompting remote work arrangements for non-essential staff while maintaining 24/7 services and essential functions that require on-site presence.
Similarly, amid the COVID-19 pandemic, Dubai Customs’ clients could seamlessly conduct transactions round the clock from any location, facilitated by advanced work mechanisms and programs under a robust technological and security system aimed at safeguarding the economy and society. This underscores Dubai Customs’ vision of becoming a leading and sustainable global customs entity.
Additionally, Samira Abdulrazzaq, Head of Corporate Governance and Quality Assurance at Dubai Customs, affirmed the department’s capability to uphold service continuity within predefined timeframes during emergencies causing service disruptions. She highlighted Dubai Customs’ adherence to standards aimed at efficiently maintaining customs services continuity and managing potential risks that may lead to service interruptions. The department further focuses on developing effective action plans for swift response and service restoration in unavoidable interruption scenarios.