Dubai: The Roads and Transport Authority of Dubai has been honoured with American Ideas Bronze Award for its impeccable performance in the “Outstanding Innovation Achievement” category.
Dubai RTA’s Licensing Intelligent Operations Centre Project secured the coveted prize for the entity.
The award is bestowed by the American Idea Foundation, a specialist in evaluating and honouring international entities and companies for their outstanding initiatives and innovative ideas.
The RTA Official further added that “At the Drivers Licensing Operations section in the centre, we seek to improve and sustain smart solutions and services through adopting smart techniques developed, which also endeavours to cement the relationship with service providers and strategic partners. The section was established to carry out numerous operational tasks, including drivers’ training and testing services, whereby 2,700 driving instructors, examiners and supervisors currently work. The number of tests reaches up to 2,500 per day through 2,222 testing and training institute vehicles and 4,000 training hours per day.”
The Drivers Licensing Operations Wing also supervises driver licensing services and provides support to 242 partners and service providers, including driving institutes, eyesight testing centres, hospitals and medical centres providing health fitness examinations for professional drivers.
Mr. Al Marzooqi pointed out that the Licensing Intelligent Operations Centre succeeded in reducing the time of signing-off testing complaints from one day to two hours, as well as reducing the response time to road testing emergencies from two hours to 10 minutes.
The centre has also contributed to supporting and speeding up decision-making processes by reducing the time spent collecting data through integrating supporting electronic systems and directly linking to the systems of driving institutes.