Dubai: Dubai Electricity and Water Authority (DEWA) has once again been recognized as the world’s leading utility in corporate agility, securing the top position for the second consecutive year, according to the Business Agility Institute (BAI).
The global non-profit organization, which assesses corporate agility, maturity, and resilience, cited DEWA’s innovative approaches and robust operational strategies as key factors in its ranking. In addition to its global recognition, DEWA was also named Dubai’s foremost government entity in institutional agility, underscoring its capacity to effectively adopt and implement agile methodologies across its operations. This dual recognition highlights the authority’s commitment to continuous improvement, innovation, and efficient service delivery in line with international standards.
The assessment by BAI involved a comprehensive evaluation process, including in-depth interviews with DEWA’s senior management and opinion surveys across various employee levels. The evaluation focused on the organization’s ability to respond to change, innovate rapidly, and maintain operational resilience in a dynamic global environment.
DEWA’s high scores reflect not only strong leadership but also the engagement and adaptability of its workforce, which have been critical in maintaining the organisation’s competitive edge. Over the years, DEWA has consistently embraced digital transformation and innovative practices, enhancing efficiency and sustainability in its operations.
The authority’s agile framework has enabled it to implement strategic initiatives swiftly, improve customer service, and support Dubai’s vision of becoming a smart and sustainable city. Officials at DEWA expressed pride in the recognition, emphasizing that it reinforces their ongoing efforts to foster a culture of agility and excellence.
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