Abu Dhabi: The Ministry of Health and Prevention (MoHAP) has urged citizens and residents to use electronic complaint system to report healthcare malpractices in privately-owned medical facilities.
The move coincides with the authority’s plans for developing e-services to improve the quality of the health system, innovate smart solutions, and adhere to quality systems.
The technology-backed complaint system enables swift decision making on medical and administrative complaints about private health facilities and their medical staff. The person who has raised the complaint can track the status and progress of his complaint until the outcome following the end of investigations.
Commenting on the electronic complaint system, Ms. Abeer Adel, Head of licencing section at MoHAP, remarked that, ‘The e-Complaint system on malpractices by private medical facilities and their staff is part of MoHAP’s e-services package, to improve the quality of health system, innovate smart solutions, and adhere to quality systems, to develop services and contribute effectively to the development of public policies and strategies that lead to the happiness of community members.’
Ms. Adel pointed out that number of complaints is within the lowest global rates in developed countries, thanks to the strict standards and requirements followed by the ministry while issuing licences to private health facilities.
Doctors who commit medical errors are usually referred to the Medical Licencing Committee and face penalties according to Federal Law No. (5) of 2019 Concerning the Regulation of Practice of Human Medicine Profession.
The Medical Liability Committee in charge of considering medical complaints will feature experts from various medical fields to decide on the complaints and issue reports that the complainant can appeal within 30 days of its issuance. In this case, the challenged reports will be referred to the Higher Medical Liability Committee for re-investigation.
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