Abu Dhabi: The General Pension and Social Security Authority (GPSSA) has announced its key strategic objectives for 2023. The objectives focus on raising awareness about insurance amongst Emirati employees in the UAE, serving the community with the utmost promptness and professionalism, as well as reinforcing the UAE Pension Authority’s relationship with all its partners.
The pension law will be applied to Emiratis working in the federal, local government, and private sectors in the UAE, with exceptions for people working in the private sector and local government in Abu Dhabi, as well as in the local government sector in Shariah.
Currently, there are 95,935 Emirati employees working in 9,082 federal, government, and private entities in the UAE who are insured by the GPSSA.
Dr. Maysa Rashed Ghadeer, Director of the GPSSA’s Government Communications Office, indicated that the GPSSA is organising a number of initiatives during 2023 that go in line with the UAE government’s directives to elevate the quality of life for customers.
Furthermore, the authority seeks to provide various workshops as well as external meetings for the exchange of information and viewpoints while receiving feedback and ideas on how to better serve customers. In addition, the GPSSA will increase its participation in community-related events, offering the opportunity to brainstorm, launch media awareness campaigns, and invest in communication, pension, and social security.
The Government Communications Office will further measure the level of public awareness by distributing comprehensive questionnaires to its stakeholders, with a total of six sent last year and one due to be sent this month to over 30,000 pensioners and beneficiaries. These surveys support the GPSSA in receiving valuable feedback from customers, thereby enabling it to understand whether their services meet the needs of different age groups and categories.
“The first questionnaire we plan to send this year measures the impact of GPSSA’s operations on serving pensioners and beneficiaries. Once we record the results, we plan to analyse the responses we receive and turn them into actionable plans. This correlates with our quest to meet the needs of our customers at all times while continuing to find ways to improvise, create, and service to the best of our capability,” Dr. Ghadeer added.