Dubai: The Roads and Transport Authority (RTA), represented by its Rail Agency, has announced a major advancement in the Dubai Metro’s operational infrastructure with the successful integration of the Operations Control Centre (OCC) and the Engineering Control Centre (ECC).
This strategic move enhances operational flexibility and response efficiency, supporting RTA’s Strategic Plan 2030, which focuses on developing innovative, sustainable, and globally competitive transport systems that elevate the customer experience.
Hasan Al Mutawa, Director of Rail Operations at RTA’s Rail Agency, explained that this strategic integration has streamlined service recovery procedures and reduced fault response times by up to 80 percent, reinforcing RTA’s vision to become The World Leader in Seamless and Sustainable Mobility.
Al Mutawa said that, “The integration of the OCC and ECC marks a significant leap in performance. This unified platform has also streamlined operational procedures, enhancing the overall flexibility and efficiency of the metro network.”
The unified real-time dashboards now offer comprehensive visibility into both operational and technical conditions, enabling early detection and proactive management of potential risks.
This integration has markedly enhanced operational performance and improved communication internally and externally, particularly with the public, by ensuring faster and more accurate information flow. The integration of data has also strengthened decision-making, allowing for greater speed, precision, and effectiveness.
The connection with the Enterprise Command and Control Centre (EC3) enables real-time monitoring and timely decision-making across Dubai’s integrated transport network, ensuring swift escalation whenever required. This transformation represents a key milestone in advancing the future of smart urban mobility in Dubai.
Al Mutawa concluded that “The integration process included joint staff training and unified communication procedures carried out in coordination with partners, ensuring Dubai Metro’s continued excellence as the backbone of the city’s public transport network. This initiative further reinforces Dubai’s global standing as a leading model for smart and sustainable mobility.”
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