Abu Dhabi: HITEK, a prominent UAE-based IT smart Facilities Management (FM) solutions company that is part of the Farnek Group of companies, has launched a mobile application that provides cleaning-on-demand services.
The innovative app was launched at Abu Dhabi University and is designed to meet the cleaning needs of both students and staff. The app enables customers to schedule cleaning services based on their own preferred dates and times, which can be either regular or flexible schedules.
We have 447 students accommodated in over 330 rooms who now have the flexibility to organise their own cleaning at a time that suits them. Being digital natives, students prefer using technology to organise this service. Having a single trusted partner to access the dormitories, carry out the cleaning and directly charge the students is beneficial for the university.
Dr. Hamad Odhabi, Abu Dhabi University Vice Chancellor, shared.
Mr. Javeria Aijaz, Managing Director, HITEK, commented that “after downloading the app, customers can choose from an hourly, weekly, or monthly package. Then they are redirected to a registration page, where personal details are verified with an OTP that is sent to their registered email address. Customers can manage their account from here and add additional addresses.”
“Once the booking is received and approved by one of our cleaning supervisors, a team is assigned for the job, and customers are sent an email notification. Users can track their cleaning team in real-time through a link to Google Maps, so they will know their location and their exact arrival time,” Mr. Osama Hussein, Director Soft Services and Security at Farnek, remarked.
Customers can select the required date and time slots, the number of hours they require the cleaning service, and pay for the service. The app further allows customers to view their current booking schedule, review completed tasks, and provide feedback on the quality of the service they received.