Dubai: flydubai has launched a dedicated Business Class check-in area at Terminal 2 of Dubai International Airport (DXB). This new facility aims to enhance the travel experience for Business Class passengers by providing a seamless and personalized check-in process.
Features include a meet-and-assist service, seated check-in, and fast-track access through passport control and security lanes. This marks flydubai’s inaugural dedicated check-in area for Business Class passengers, situated in the Departures section of Terminal 2 at Dubai International Airport (DXB), close to Entrance 3.
Ghaith Al Ghaith, Chief Executive Officer at flydubai, said that, “We are excited to be extending to our Business Class customers the personalised service we offer them in our cabin on the ground as well. The new service will ensure our customers’ journey is efficient, hassle-free and enjoyable from the minute they arrive at Terminal 2 until they reach their destination. We continue to listen to our customers’ needs and invest in enhancing our products and services and we hope this is the first of many.”
The new Business Class check-in area features a design inspired by the tranquil beauty of desert dunes. Its sweeping arches, warm colors, and minimalist style create a welcoming environment focused on efficiency and comfort for travelers.
Before arriving at the terminal, Business Class passengers have access to a dedicated Business Team for assistance. The area includes a specific drop-off point and a separate entrance for check-in. Upon arrival, passengers can enjoy a personalized Meet and Assist service, as well as complimentary porter service to handle their luggage, reducing wait times.
The inviting space also offers amenities like a relaxation area with traditional Arabic hospitality, including refreshing towels and coffee or dates. After check-in, a team member escorts passengers to the flydubai Business Lounge, where they can utilize Fast Track access through e-gates and security.
This new check-in facility is available for all flydubai Business Class customers traveling from Terminal 2, including those who upgrade before check-in.
The new facility aims to enhance the preflight experience for Business Class travelers, highlighting flydubai’s commitment to improving customer service both on the ground and in the air.