Dubai: e& UAE has unveiled its innovative team of human-digital advisors at GITEX, each embodying a unique personality that reflects the diverse nationalities residing in the UAE.
This launch represents a significant advancement in the region’s telecommunications sector, making e& the first telecommunications company in the UAE to offer personalized digital human advisors.
This initiative aims to elevate customer service by introducing personalized and efficient support through hologram boxes, which deliver the digital advisors. Designed to address the diverse cultural nuances of customers in the UAE, this development represents a significant advancement in customer service practices.
By harnessing the latest technologies in AI and digital representation, e& UAE seeks to transform the customer service landscape, offering a tailored and culturally attuned experience that sets a new benchmark in the industry.
Chris Lipman, Chief Customer Experience Officer, e& UAE, said that, “By leveraging AI, our human-digital advisors deliver exceptional customer service in select regional languages, reflecting our commitment to inclusivity and innovation.”
Lipman added that, “Our goal is to seamlessly integrate human and digital interactions, creating a personalised experience that feels natural and supportive. This not only showcases our commitment to innovation and providing the best customer experience but also demonstrates our deep-rooted customer-centric culture.”
What a solid start to #GITEX2024!
Day 1 was packed with action. The tech on display was truly impressive.
With so much more in store. #Staytuned!#eAndAtGITEX #GITEXGLOBAL pic.twitter.com/j0qRMuljJU— e& (@eAndGroup) October 14, 2024
The human-digital advisor team from e& UAE offers numerous benefits designed to enhance customer interactions. These advisors provide personalized services tailored to individual preferences and needs, alongside multilingual support that allows customers to communicate in their preferred language. They are available on demand, leveraging advanced AI capabilities to resolve customer issues swiftly and accurately.
This innovative technology features hyper-realistic digital representations of real humans, capable of simulating emotions and gestures for a more authentic interaction.
Powered by advanced GPT technology, these digital advisors can engage in conversational and relatable dialogues, ensuring a consistent and superior customer experience.
hey maintain a high service level without being influenced by mood or fatigue and can recall past interactions, which contributes to a personalized and efficient service every time.
Following the successful introduction of EASE, e& UAE’s pioneering autonomous telecom stores, the deployment of human-digital advisors is significantly enhancing the customer experience.
These innovations create a seamless omnichannel environment, allowing the team of digital advisors to efficiently manage inquiries and resolve issues for customers.
This transformation reflects e& UAE’s commitment to leveraging technology to improve service delivery, making it easier for customers to receive support and engage with the brand across various platforms.