Dubai: The Roads and Transport Authority (RTA) in Dubai has introduced a digital platform that uses the electronic No-Objection Certificates (eNOC) system to issue clearance certificates for infrastructure work done within the Right-of-Way.
The platform has been developed in conjunction with government agencies and entities to issue final completion certificates to infrastructure companies such as contracting and consulting firms operating in Dubai.
Eng. Maitha bin Adai, CEO of Traffic and Roads Agency, RTA commented that “the eNOC service enables all contractors and consultants who have completed infrastructure works, including road and transportation projects, to apply for online clearance certificates. The eNOC issued verifies that the project has been duly completed, enabling them to claim their financial dues related to the project completion, ultimately saving customers’ time and effort.”
“The digital processing of the service is 30 percent faster compared to the previous conventional process. During the initial months of the service launch, customers satisfaction rating soared to 91 percent” Ms. Adai noted.
“The aim of service digitisation is to enhance the experience of customers such as contractors and providers of infrastructure-related services, when applying for clearance certificates in compliance with Article (14) of the Executive Council’s Resolution No. (54) of 2021 governing works within the Right-Of-Way. The Resolution made it mandatory for contractors to obtain clearance certificates upon project completion; otherwise, they will be responsible for any delays associated with the obtaining of the certificate as stipulated in the Resolution,” the CEO further added.
The RTA aims to enhance Dubai’s position as a leading smart city and digital transformation pioneer by automating services and collaborating with partners to continue innovating. The digital services will improve operational efficiency and transform the platform into a crucial means of providing services to customers.