Dubai: The Dubai Electricity and Water Authority (DEWA) has achieved a significant reduction of 218,373 tonnes of carbon dioxide emissions since the launch of its “High-Water Usage Alert” service three years ago until 31st December 2022.
DEWA’s innovative service has successfully detected and addressed 1,327,583 leakages in water connections beyond the meter, along with identifying 26,657 defects and 13,172 instances of increased load. By promptly notifying customers through the smart meter system about any abnormal increase in water consumption, the service has empowered them to quickly repair internal connections, fix water leaks with specialized technicians, and undertake necessary maintenance work to minimize wastage.
Mr. Saeed Mohammed Al Tayer, MD and CEO of DEWA, emphasized the organization’s commitment to promoting electricity and water efficiency through the use of smart grids and smart meters, which leverage cutting-edge technologies. These tools enable customers to proactively monitor, manage, and control their consumption digitally and conveniently, without the need to contact DEWA.
The implementation of smart meters has allowed Dubai’s population, benefiting from 2.1 million smart electricity and water meters, to make informed and sustainable decisions that contribute to the preservation of the environment and natural resources. DEWA’s efforts to develop smart and advanced infrastructure in line with international standards are pivotal in Dubai’s transformation into the smartest and happiest city worldwide. The number of smart meters has risen from 200,000 in the initial phase completed in January 2016 to the current count of 2.1 million meters.
The “High-Water Usage Alert” service is part of DEWA’s Smart Response initiative, providing customers with the means to detect leakages through their bills or smart water meters. DEWA has highlighted the effectiveness of its systems in identifying external connection flaws beyond the meter. However, the responsibility for maintaining internal connections lies with the customer/owner in residential, commercial, and industrial sectors, while DEWA’s scope of responsibility is limited to connections and maintenance until the meter.
DEWA’s commitment to technological advancements and empowering customers to manage their resources efficiently demonstrates its dedication to sustainable practices and environmental preservation.