Dubai: The Dubai Electricity and Water Authority (DEWA) has achieved a new milestone as the world’s foremost authority in all relevant fields by receiving the Best Creative Electricity and Water Solutions Brand at the 2022 Global Brands Magazine Awards in the UK.
The award recognises DEWA’s excellent strategies and its efforts in creativity, innovation, quality, customer service, and distinguished performance, supporting DEWA’s vision to become a globally leading sustainable innovative corporation.
“In all areas of our work, we are guided by the vision and directives of His Highness Sheikh Mohammed bin Rashid Al Maktoum, Vice President, Prime Minister and Ruler of Dubai, who accepts nothing but first place across all sectors. DEWA provides an environment that supports creativity and innovation, which is at the top of our priorities. This helps achieve the government’s plans and strategies. We have launched several initiatives to improve the customer experience and develop our services and provide them through smart and innovative channels that are available anytime, anywhere,” Mr. Al Tayer observed.
“We have developed work mechanisms for assessing customer happiness in a live, direct and continuous manner within an integrated framework for continuous improvement that incorporates strong evaluation and follow-up mechanisms. All this has enabled DEWA to set new global benchmarks in stakeholder happiness in line with the vision of the wise leadership to make Dubai the smartest and happiest city in the world,” the CEO further added.