Dubai: The Dubai Electricity and Water Authority (DEWA) has announced the implementation of ChatGPT on its website, through Rammas, its virtual employee.
The pilot use of ChatGPT, which began in April 2023, aims to improve customer experience and is part of DEWA’s strategy to incorporate Artificial Intelligence (AI) technologies in its operations and services.
The wise leadership pays great attention to leveraging AI technologies across all sectors. At DEWA, we are keen to enrich the customer experience through smart services that save their time and effort using the latest AI tools. This supports the UAE National Strategy for Artificial Intelligence 2031, the Dubai 10X initiative, and the Smart Dubai initiative, which aims to make Dubai the smartest and happiest city in the world.
Mr. Saeed Mohammed Al Tayer, MD and CEO of DEWA, stated.
“This step to use ChatGPT in Rammas confirms our ongoing efforts to leverage the disruptive technologies of the Fourth Industrial Revolution to accelerate digital transformation and provide advanced digital services with added value that enriches the experience and happiness of customers,” added Mr. Al Tayer.
Since its launch in 2017, Rammas has answered over seven million inquiries. The incorporation of ChatGPT will enhance its capabilities to better interact with users and understand their needs, improving its ability to learn, understand, and analyze customer inquiries based on available data and information to respond promptly and accurately.
DEWA’s incorporation of ChatGPT makes it the first utility in the world and the first government organization in the UAE to use this modern technology in its efforts to enhance its leadership in the region and globally.